Inclusions
Unlimited Mileage
Collision Damage Waiver (CDW)
Third Party Liability (TPL)
Theft Waiver (THW)
Taxes
Driver's Age
The minimum driver’s age is 18 years.
The maximum driver’s age is 85 years.
A Young Driver Fee of USD 21 per rental applies for drivers aged 18-21.
A Senior Driver Fee of USD 21 per rental applies for drivers from 64 to 85 years old.
Additional Drivers
Additional drivers are allowed for a fee of USD 20 per rental. All additional drivers must meet the same license and age requirements as the main driver.
Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements or Passport, and at least 2 years of driving experience is required.
Licenses issued in EU countries will be valid for driving, provided they are current.
Drivers from Non-EU countries do not require an IDL
An International Driver’s License (IDL) is mandatory only if the domestic license is not in the Roman/English alphabet and must be accompanied by the original domestic license of the driver.
Drivers from the US, Canada, and Australia are accepted without an International Driving License.
Insurance Coverage
Collision Damage Waiver (CDW)
CDW is included in your rental. It limits the renter’s financial liability in the event of damage to the vehicle, subject to an excess ranging from USD 585 to USD 1515, depending on the vehicle category.
Theft Waiver (THW)
THW is also included in your rental. It limits liability for theft of the vehicle, again subject to an excess ranging from USD 585 to USD 1515, depending on the vehicle category.
A valid police report is mandatory in case of theft.
Third Party Liability (TPL)
Third Party Liability insurance is included in the rental price. This mandatory insurance covers damage or injury caused to third parties in accordance with Mauritius law. It provides coverage for bodily injury and property damage caused to others in an accident when the renter is legally at fault and meets the minimum limits required by Mauritius civil auto liability insurance regulations.
Excess Reduction Options
Additional insurance options are not available to reduce or eliminate the excess:
Important Notice:
1. In the event of an accident, theft, fire, or any damage to the vehicle, the renter must immediately notify both the police (or the competent local authority) and the rental agency. An official accident or incident report issued by the relevant authority, together with any required insurance documentation, must be provided to the rental agency. Failure to obtain and submit these documents will result in the insurance coverage being void. Whenever possible, the renter should not leave the vehicle unattended and must wait for authorized assistance.
2. If an accident, theft, or damage occurs in a rural or remote area, the renter must provide a formal statement at the nearest police station or other competent local authority. All documentation issued by the authority, including any official statement or report, must be submitted to the rental agency. Submission of these documents is mandatory for insurance coverage to be valid and effective.
3. Vandalism damages, tow truck and road assistance due to negligence is not included.
4. Insurance does not cover damages of any type caused by driving through rivers, lakes, beaches, mangroves, and flooded roads or off-road, this will void any insurance coverage and customers would be responsible for damages.
5. No coverage covers if the driver is under the influence of drugs or alcohol at the time of the event.
6. No coverage applies when a rented vehicle is driven by an unauthorized driver.
7. CDW coverage does not cover, vandalism damage, glass damage, flat tires, wheels, keys or accessories. In the event that the damage is caused by factors other than a collision with another vehicle, the customer must assume full responsibility for the damage to the rented vehicle.
8. Damages caused to the inside of the vehicle, including upholstery of the car, loss of car’s keys or documents, license plates, emergency kits are not included in the insurance. Charges apply according to damages or loss and appraisal.
9. The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even when the loss or damage is caused by a third party or in the event the cause is unknown, whether because of theft, collision, vandalism or any other cause.
10. Credit card details are held on file in case of any toll route, parking violations, traffic violations, and will be authorized to charge for these reasons.
Vehicle Condition
You must return the vehicle in the same condition as it was in when you received it, minus the normal wear and tear. The Supplier will charge you at their own rates for any excessive staining/soiling and/or for both internal and external damage (including strong smells). You are responsible for inspecting the vehicle upon pick-up/drop-off and for the cost of any new damage found at the end of your rental period.
Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer.
Breakdown Assistance
Breakdown assistance is available 24/7 at free when the customer is not at fault.
If assistance is required due to customer fault or if the renter has not purchased additional insurance, the repair costs are the customer’s responsibility.
Relevant contact details and roadside assistance procedures will be provided prior to the start of the rental.
Other Fees:
-Airport surcharge is not included in the rental fee and is charged at USD 22 per rental.
-If the vehicle keys are lost or stolen, the fee will be charged from the deposit and depending on the vehicle model.
-You are responsible for the cost of any parking fines, tolls and other penalties incurred whilst the vehicle is contracted to you. -The rental office will pass the relevant charges on to you plus any administrative expenses.
-In case of loss of original vehicle documents, a fee of USD 60 will apply.
-In case of wrong fuel, the customer will pay for all repaid costs associated with it.
-If car is returned dirty, a charge of USD 120 will apply depending on the level of cleaning required.
-Smoking in the vehicle is strictly prohibited. A fee of USD 60 will apply if smoking is detected.
Fuel Policy
Same to Same
The vehicle must be returned with the same fuel level as provided at pickup. If returned with less fuel, Double fuel price at pick-up rate will be charged. Unused fuel is non-refundable. Fuel charges must be paid at the rental desk unless otherwise specified. Fuel policies may vary, so please confirm at the rental counter.
Tax Rate
Tax is included in the rental price.
Payment Methods
Visa, Mastercard, AMEX, Union Pay are accepted, and the card must be in the main driver’s name when paying at the rental desk. Debit cards and cash are also accepted at the rental desk.
Deposit
A security deposit is required for all rentals. The amount ranging from USD 585 to USD 1515, depending on the vehicle category.
Deposits can only be provided by a valid credit card in the main driver’s name. Debit cards, prepaid cards, and cash are not accepted for the deposit.
Delivery and Collection
Delivery and collection services are available for a fee of USD 41 per service.
Out of Hours
Out of hours service is available per pick-ups and returns for USD 23.
One Way Drop-Off Charge
One-way drop-off will be charged at USD 21 per way.
Cross Border Travel
Cross-border travel is not allowed. Leaving the island by ferry is strictly prohibited.
Grace Period
For vehicle pick-up: 1 Day grace period is allowed free of charge. After this period, the booking will be considered a no-show or the vehicle will be provided based on availability of the rental desk.
For vehicle return: 1 hour grace period is allowed from the scheduled drop-off time. After that, a full day rental charge will apply.
Extras
Confirmation of Special Equipment depends upon the availability at the rental desk.
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGEWITHOUT PRIOR NOTICE.
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